EU Freelancer – Inbound Customer Service

🔥 1 hour ago

🇪🇺 Europe – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Participate in a variety of inbound customer service projects for clients • Handle customer inquiries by phone and in writing • Answer customer questions and resolve issues • Deliver a positive customer experience • Serve as the first point of contact for customers • Work closely with internal teams

🎯 Requirements

• Must reside in an EU country outside Germany • Must have a registered business with a VAT ID • Previous experience as a customer service agent or in a similar role • German proficiency at C1 or C2 level, spoken and written • Friendly, solution-oriented approach with confident verbal and written communication skills • Basic proficiency with common tools and systems, such as CRM and ticketing systems • Must be officially registered as a freelancer and authorized to work within the EU • Dedicated workspace and stable internet connection

🏖️ Benefits

• Flexible work from your location or home office • Flexible scheduling and autonomy over your working hours • Long-term collaboration • Fair, transparent compensation aligned with the scope of the engagement • Support from a motivated network