Freelancer – Inbound Customer Service, Prepaid Telecommunications Project

🔥 20 hours ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Work on a variety of inbound customer service projects for clients • Handle customer inquiries by phone and in writing • Answer customer questions and resolve issues • Ensure a positive customer experience • Provide professional support as the first point of contact for customers • Work closely with internal teams

🎯 Requirements

• Residence in an EU country other than Germany • Registered business with a VAT ID • Experience in customer service, having worked as an agent or in a similar role • German language skills at C1 or C2 level, both spoken and written • Friendly manner, solution-oriented approach, and confident communication skills • Basic technical knowledge and proficiency with common tools and systems, including CRM or ticketing systems • Officially registered as a freelancer and authorized to work within the EU • Dedicated workspace and stable internet connection

🏖️ Benefits

• Flexible scheduling as a freelancer • Work from your own location / 100% remote • Diverse projects in innovative customer service operations • Long-term collaboration • Fair, transparent compensation based on the scope of the assignment • Support from a motivated network