Hotel Reservations Specialist

🔥 4 minutes ago

🐊 Florida, Nevada – Remote

🐊 Florida – Remote 🎰 Nevada – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

👥 B2C

💰 Post-IPO Debt on 2024-11

B2C • Travel • Hospitality

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner • Providing accurate, comprehensive information and recommendations about our properties, products, and services • Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction • Responding to Owner emails and requests for call-backs within established response time standards • Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

🎯 Requirements

• A positive, professional individual with a friendly, service-oriented demeanor • Outstanding written, listening, and verbal communication skills. • Ability to access, read, and accurately input data in a moderately sophisticated computer system • Ability to make accurate mathematical calculations using a 10-key calculator • Ability to effectively prioritize and adapt to change within a fast-paced business environment • Ability to handle and diffuse problem situations with courtesy, empathy, and a solution driven approach • Ability to switch between multiple systems and software programs to complete all work processes • Computer proficiency in Microsoft Word, Excel, and Outlook • Must live in the Las Vegas, NV or Orlando, FL area

🏖️ Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care) • Paid Time Off (PTO) that allows for rest, relaxation or recuperation • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan • Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants. • Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount • Daily Pay Option*