High 5 Games
Gaming • Gambling • B2B
High 5 Games is a developer and supplier of casino slot games and related platform services. The company creates and distributes dozens of online and land-based slot titles (over 150), offers progressive jackpots and in-game promotion tools, and provides a casino platform and game-studio solutions for operators and partners. High 5 Games serves regulated casinos and online operators with both B2B integrations and player-facing social/real-money experiences.
Customer Support Agent
Job not on LinkedIn
November 9
🇨🇴 Colombia – Remote
đź’µ $10.9k - $14.5k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
High 5 Games
Gaming • Gambling • B2B
High 5 Games is a developer and supplier of casino slot games and related platform services. The company creates and distributes dozens of online and land-based slot titles (over 150), offers progressive jackpots and in-game promotion tools, and provides a casino platform and game-studio solutions for operators and partners. High 5 Games serves regulated casinos and online operators with both B2B integrations and player-facing social/real-money experiences.
đź“‹ Description
• Respond to customer inquiries via various communication channels (phone, email, chat, or social media). • Listen attentively to customer concerns and provide accurate and timely responses. • Maintain a professional and empathetic demeanor when addressing customer issues. • Analyze customer problems and troubleshoot issues effectively. • Follow established procedures to resolve customer complaints or escalate complex issues to higher-tier support. • Collaborate with other teams or departments to find solutions to customer concerns. • Acquire in-depth knowledge of the company's products or services to provide informed assistance to customers. • Stay updated on product/service updates, changes, and promotions. • Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions. • Assist customers with technical issues related to products or services. • Communicate with customers clearly and effectively, using professional and courteous language. • Follow up with customers to ensure their issues are fully resolved and their needs are met.
🎯 Requirements
• Previous customer service experience is a plus. • Basic computer skills and proficiency in using CRM software and other customer support tools. • A customer-centric mindset and a commitment to delivering outstanding service. • Adaptability and willingness to learn and apply new information.
🏖️ Benefits
• Paid time off • Professional development opportunities
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