HighlightTA
1 - 10 employees
Founded 2024
👥 HR Tech
🎯 Recruiter
☁️ SaaS
HR Tech • Recruitment • SaaS
HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.
Customer Support Specialist
Job not on LinkedIn
🕒 April 20
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HighlightTA
1 - 10 employees
Founded 2024
👥 HR Tech
🎯 Recruiter
☁️ SaaS
HR Tech • Recruitment • SaaS
HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.
📋 Description
• Serve as the first point of contact for customer support inquiries • Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email • Document, escalate, and track support requests using Zendesk • Verify and report software bugs; communicate with internal teams as needed • Act as a Subject Matter Expert (SME) for assigned products • Prioritize workload effectively and follow established SLAs • Encourage clients to submit product feedback and enhancement requests • Follow established risk management and data security protocols • Update internal support documentation • Participate in ongoing training and development opportunities • Provide customer feedback to internal stakeholders • Learn and support additional products within the company’s suite • Collaborate with product and development teams via tools like Jira • Contribute to process improvements and other team initiatives
🎯 Requirements
• 1+ year of technical support, troubleshooting, or database experience • Strong written and verbal communication skills • Empathy, problem-solving ability, and customer-first mindset • Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack) • High school diploma or equivalent required • You are comfortable using AI tools as part of your regular workflow. You can name the tools you rely on, describe real use cases, and show genuine enthusiasm for what they make possible.
🏖️ Benefits
• health insurance • professional development opportunities
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