Customer Experience Technical Representative – Weekend Core

🔥 12 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Generac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1959

⚡ Energy

🔧 Hardware

💰 $200M Grant on 2024-07

Energy • Hardware • Manufacturing

Generac is a leading manufacturer of energy solutions, specializing in backup power generation systems and renewable energy products. The company is committed to delivering reliable power solutions for various applications, including residential, commercial, and industrial sectors. With a focus on innovation and sustainability, Generac aims to meet the growing demand for dependable electricity in a changing energy landscape.

📋 Description

• Ability to pass product and process testing following training • Receives and documents all customer interactions in real time • Corresponds to customer interactions via email, phone, text or chat • Maintains contact center metrics including customer satisfaction, productivity and adherence • Responds to and resolves customer technical and non-technical inquiries and issues • Assists customers with installation and issue resolution in the moment • Assists customers with troubleshooting issues and offer accurate information in the moment • Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions • Maintains product knowledge through training and continuing education • Escalates more complex inquiries or complaints appropriately to specialized teams • Maintain Outlook email inbox, calendar, and tasks regularly • Other duties as assigned

🎯 Requirements

• Education: High School Diploma or GED • Work Experience: 1 year experience in a customer service role or technical troubleshooting • Technical Aptitude: Ability to excel at technical tasks • Results Oriented: Achieves successful outcomes • Supportive: Provides encouragement to peers • Disciplined: Ability to reliably adhere to policy and process • Forward thinking: Continuous Improvement mindset • Ability to de-escalate: Conflict resolution skill set • Coachable: Open to learning and development • Responsibility: Accountability for honest and ethical conduct • Receptiveness: Open to receive information and its potential value • Empathy: The ability to express other experiences • Independent Initiative: Ability to think for themselves and act when necessary • Analytical Thinking: Ability to identify problems and solutions • Communication: Excellent verbal and written communication skills • Preferred Job Requirements: Contact Center experience with troubleshooting • Experience handling a high volume of inbound calls • Previous experience using SAP or equivalent • Previous experience using SAP or Salesforce • Basic use of Microsoft Office Suite including teams, outlook, calendar • Bilingual Spanish

🏖️ Benefits

• Flexible to work overtime hours to meet customer & business needs