Customer Service Support Representative

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Act a liaison between Labcorp, the customer base and patients • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Labcorp's products and services • Work in multiple databases to research complex issues and questions • Notify clients of test results in a timely and accurate manner • Review test forms for accuracy and report any discrepancies • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

🎯 Requirements

• High School Diploma or GED equivalent • 3 months or more of experience in a customer service role • Current or prior Labcorp experience (preferred) • Associate’s degree or higher (preferred) • Bilingual in English and Spanish highly desirable • 3 months or more of experience working in a call center environment (preferred) • 3 months or more of experience in the healthcare industry (preferred) • Experience with Salesforce.com and/or Laboratory Information Systems (preferred) • Well-versed in applications like Microsoft Outlook, Excel, Word

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) • Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan