Customer Care Specialist

🔥 8 hours ago

🏈 Alabama, Arizona, +2 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐎 Kentucky – Remote 🤠 Texas – Remote

💵 $45k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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MassMutual

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1851

💸 Finance

💳 Fintech

Finance • Insurance • Fintech

MassMutual is a financial services company that specializes in providing a wide range of insurance, investment, and financial planning products. It offers life insurance, disability income insurance, long-term care insurance, and annuities to individuals. MassMutual also provides retirement planning, investment products such as mutual funds and brokerage services, as well as financial planning services including retirement calculators and college savings plans. The company serves individuals, businesses, and financial professionals, emphasizing financial wellness and protection. MassMutual is committed to sustainability, diversity, and community impact, and prides itself on corporate governance and financial strength.

📋 Description

• Build rapport with each customer • Ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact • Educate customers about their insurance policies with MassMutual • Apply knowledge to handle many problems independently while seeking guidance in highly complex situations • Balance time effectively to ensure the department meets expected service levels • Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

🎯 Requirements

• 1+ years of customer service experience (or Undergrad Degree in lieu of experience) • High School Diploma (or GED) • 2+ years of Customer Service Experience (ideal) • Proficiency with Microsoft Office Suite • Experience with Insurance financial products, hospitality, or retail sales with a high degree of direct consumer contact and problem solving/critical thinking. • Bilingual a plus (Spanish) • Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows

🏖️ Benefits

• 4-6 Weeks Paid Virtual Training • Regular meetings with the team • Focused one-on-one meetings with your manager • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups • Access to learning content on Degreed and other educational/informational platforms