Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Argentina, Canada, +1 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 ARS104.8M - ARS128.1M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Lead implementation and delivery of standard and custom customer integrations. • Configure and support identity management solutions, including SSO, SAML, SCIM, and JIT provisioning. • Execute post-launch customer identity migrations. • Coordinate custom API integration projects with customers and Engineering. • Manage technical implementation timelines and customer outcomes. • Deliver GraphQL API integrations for Metrics Widgets. • Configure and support Resource Library sFTP integrations. • Implement and support BigQuery Data Connector integrations. • Lead advanced data exchange solutions and future data products. • Advise customers on data architecture, API best practices, integrations, reporting, data services, and platform best practices. • Translate business requirements into scalable technical solutions and identify workflow automation opportunities. • Partner with Sales, Solutions Consulting, and Account Management on technical strategy and revenue opportunities. • Collaborate with Product and Engineering on customer feedback and platform enhancements. • Serve as Tier 3 escalation point for complex integration and API issues. • Troubleshoot authentication, provisioning, API, and data synchronization challenges. • Develop customer-facing and internal technical documentation and best practices. • Train and enable internal teams. • Lead strategic cross-functional technical initiatives and complex implementations.

🎯 Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment. • Experience working with enterprise customers, preferably within the retail technology space. • Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms. • Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping. • Experience delivering customer-facing technical implementation or professional services engagements. • Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts. • Professional-level proficiency in English, written and verbal. • Legally authorized to work in Argentina. • Comfort supporting EU and North American markets across time zones. • Nice-to-have: SQL, PostgreSQL, MySQL, Ruby on Rails, modern web architectures, BigQuery, Jira/Confluence, Metabase, retail industry or retail operations experience.

🏖️ Benefits

• Remote-first culture: Join a high performing, fully remote team and work where you're comfortable. • Stock options and meaningful ownership in a fast-growing, venture-backed company. • Flexible time-off policy. • Monthly coffee-shop stipend. • Fully paid one-month sabbatical after five years. • Medical, dental, and vision policies. • Annual company off-sites. • Paid day off every quarter to volunteer for a nonprofit. • Unlimited access to Udemy Business. • Career development conversations with your manager to support compensation growth.