Technical Account Manager

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

💵 R$317.6k - R$388.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Serve as the technical advisor for customers throughout their lifecycle • Lead standard and custom customer integration implementation and delivery • Configure and support identity management solutions, including SSO, SAML, SCIM, and JIT provisioning • Execute post-launch customer identity migrations • Coordinate custom API integration projects with customers and Engineering • Manage technical implementation timelines and customer outcomes • Deliver GraphQL API integrations for Metrics Widgets • Configure and support Resource Library sFTP integrations • Implement and support BigQuery Data Connector integrations • Lead advanced data exchange solutions and future data products • Advise customers on data architecture and API best practices • Translate business requirements into scalable technical solutions • Identify workflow improvements through integrations and automation • Partner with Sales and Solutions Consulting during sales cycles • Support Account Managers with integration and data services upsell strategy • Consult on reporting capabilities, Metabase functionality, and technical solutions • Collaborate with Product and Engineering on customer feedback and platform enhancements • Serve as Tier 3 escalation point for complex integration and API issues • Troubleshoot authentication, provisioning, API, and data synchronization challenges • Partner with Engineering to investigate, prioritize, and resolve technical issues • Maintain customer communication throughout technical investigations • Develop customer-facing API, integration, and technical documentation • Create internal documentation and best practices • Train and consult internal teams • Lead strategic cross-functional technical initiatives • Manage complex technical implementations and stakeholder coordination • Participate in approved strategic projects prioritized by leadership

🎯 Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment • Experience working with enterprise customers, preferably within the retail technology space • Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms • Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers such as Okta, Azure AD, Google Workspace, and Ping • Experience delivering customer-facing technical implementation or professional services engagements • Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts • Professional-level proficiency in English, written and verbal • Legally authorized to work in Brazil • Experience with SQL, PostgreSQL, MySQL, or other relational databases is a nice-to-have • Familiarity with Ruby on Rails or modern web application architectures is a nice-to-have • Experience with BigQuery is a nice-to-have • Experience with Jira/Confluence is a nice-to-have • Experience supporting Metabase or enterprise reporting platforms is a nice-to-have • Retail industry experience or experience working with retail operations teams is a nice-to-have

🏖️ Benefits

• Remote-first culture and fully remote work • Stock options • Flexible time-off policy • Monthly coffee-shop stipend • Fully paid one-month sabbatical after five years • Medical, dental, and vision policies • Annual company off-sites • Paid day off each quarter for volunteering • Unlimited access to Udemy Business • Career development conversations with manager • Diverse and inclusive workplace