Senior Technical Account Manager

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🔥 8 minutes ago

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Ubiminds

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Ubiminds is a company that delivers custom-curated digital product teams through staff augmentation and employer-of-record services based in Brazil. The company specializes in hiring and recruiting top Latin American talent, particularly in software engineering and various programming languages including Python, Java, C#, and JavaScript. Ubiminds focuses on empowering Latin American professionals to create significant careers and products within American tech companies.

📋 Description

• Provide customers with cost intelligence observations • Facilitate conversations about causes and solutions to cost growth • Advise and consult customers on cost intelligence and AI ROI journeys • Lead customer onboarding and implementation initiatives, including ad hoc requests • Mentor, coach, and train fellow Technical Account Managers • Build and maintain strategic relationships across customer personas and senior management • Communicate value, monitor KPIs, and conduct periodic executive business reviews • Represent the customer voice across Customer Success, product, engineering, and go-to-market teams • Introduce new products and features and champion business outcomes with customers • Resolve complex customer and vendor issues and proactively prevent negative service trends • Build and monitor customer adoption metrics to drive NPS • Develop and maintain internal customer controls • Create repeatable, scalable technical solutions, playbooks, and runbooks • Lead joint success planning workshops, analysis, testing, and support for internal initiatives and products • Maintain clear standards for data analysis, presentations, and explanations

🎯 Requirements

• Advanced/fluent English skills with excellent written and verbal communication • Comfortable working 9–5 EST; core hours are Eastern Time • 3+ years consulting on AWS, GCP, and/or Azure services or solutions • 3+ years in a Technical Account Manager, DevOps, or related role within a B2B SaaS technology environment • Ability to execute in a fast-paced, transformative workplace • Ability to educate and influence people at all levels • Ability to train and mentor others • Experience developing, documenting, and/or communicating financial analysis and cloud-service optimization recommendations to technical and finance teams • Expertise in cloud spend/resource reservations • Expertise in tagging/labeling benefits and limitations and consulting on tagging strategies • Strong data orientation and ability to leverage customer data for better outcomes • Ability to analyze complex Excel datasets using VLOOKUPs, index matches, named ranges, and pivot tables • Experience building BI dashboards with tools such as QuickSight, Looker, Domo, or Tableau • Expert SQL authoring • Nice to have: AWS Solution Architect, Google Cloud Digital Leader, Google Associate Cloud Engineer, Azure AZ-900, Azure Cost Module, AWS/GCP/Azure certification, Introduction to FinOps, FinOps Practitioner/Engineer, FOCUS Certification, or AWS Cloud Practitioner

🏖️ Benefits

• Placed in a product-based company with the same treatment as their full-time employees • Full back-office support, from career guidance to HR and concierge services • Remote-first policy • Own MacBook • Growth opportunities through tech talks, chapter meetings, and remote happy hours • Free English lessons with a native English speaker • Candidate referral bonus • Optional access to the Florianópolis headquarters, including weekly quick massages, tasty snacks, soft drinks, and games