Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Italy, Canada, +1 more countries – Remote

🇮🇹 Italy – Remote 🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 €67.9k - €83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Lead implementation and delivery of standard and custom customer integrations • Configure and support identity management solutions including SSO, SAML, SCIM, and JIT provisioning • Execute post-launch customer identity migrations • Coordinate custom API integration projects with customers and Engineering • Manage technical implementation timelines and customer outcomes • Deliver GraphQL API integrations for Metrics Widgets • Configure and support Resource Library sFTP integrations • Implement and support BigQuery Data Connector integrations • Lead advanced data exchange and future data product implementations • Advise customers on data architecture and API best practices • Serve as a trusted technical advisor throughout the customer lifecycle • Conduct consultations on API integrations, integration architecture, reporting, data services, and platform best practices • Translate business requirements into scalable technical solutions • Identify workflow improvements through integrations and automation • Partner with Sales and Solutions Consulting during sales cycles • Support Account Managers with integration and data services upsell strategy • Consult on Metabase functionality and technical solutions • Collaborate with Product and Engineering on customer feedback and platform enhancements • Serve as Tier 3 escalation point for complex integration and API issues • Troubleshoot authentication, provisioning, API, and data synchronization challenges • Partner with Engineering to resolve complex technical issues • Maintain customer communication throughout investigations • Develop and maintain customer-facing API, integration, and technical documentation • Create internal documentation and best practices • Train and consult internal teams • Lead strategic cross-functional technical initiatives • Manage complex implementations and stakeholder coordination • Participate in leadership-prioritized strategic projects

🎯 Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment • Experience working with enterprise customers, preferably within the retail technology space • Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms • Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers including Okta, Azure AD, Google Workspace, and Ping • Experience delivering customer-facing technical implementation or professional services engagements • Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts • Professional-level proficiency in English, written and verbal • Ability to support EU and North American markets with flexibility across time zones • SQL, PostgreSQL, MySQL, or other relational database experience preferred • Familiarity with Ruby on Rails or modern web application architectures preferred • Experience with BigQuery preferred • Experience with Jira/Confluence preferred • Experience with Metabase or enterprise reporting/BI tools preferred

🏖️ Benefits

• Remote-first culture: fully remote work • Stock options • Flexible time-off policy • Monthly coffee-shop stipend • Fully paid one-month sabbatical after five years • Medical, dental, and vision policies • Annual company off-sites • Paid day off every quarter to volunteer • Unlimited access to Udemy Business • Career development conversations with manager • Diverse and inclusive workplace