Renewals Manager

🕒 November 6, 2025

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Highspot

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes.

📋 Description

• Own the Renewals Process: Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution. • Customer Retention: Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty. • Customer Engagement: Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals. • Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities. • Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges. • Negotiation & Escalation Management: Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes. • Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce).

🎯 Requirements

• Experience: 3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS. • Customer Focus: Passionate about delivering exceptional customer experiences and building long-term relationships. • Negotiation Skills: Proven ability to navigate customer conversations with confidence, empathy, and professionalism. • Analytical Thinking: Comfortable using data to drive decisions, assess performance, and identify growth opportunities. • Collaboration: Strong cross-functional communication skills; experience working with Sales, Customer Success, and Operations teams. • Tools: Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight).Mindset: Self-starter who thrives in a fast-paced, collaborative, and high-growth environment.