Account Manager

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• Build and maintain strong relationships with customer champions and key stakeholders • Serve as the primary point of contact for all client concerns, needs, and strategic discussions • Drive contract renewals and identify expansion opportunities through upselling and cross-selling • Develop comprehensive understanding of client business goals and map our solutions to their needs • Collaborate with internal teams to ensure seamless delivery and client satisfaction • Maintain accurate client records and track contract updates, renewals, and account health • Generate regular progress reports for clients and internal leadership • Proactively address client challenges and develop tailored solutions • Lead renewal meetings and participate in strategic business reviews • Communicate expansion opportunities to the sales team and support deal progression

🎯 Requirements

• 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS • Proven track record of meeting or exceeding quotas and driving positive customer outcomes • Experience managing retention and adoption for complex SaaS accounts • Strong written and verbal communication skills with ability to present to various stakeholder levels • Excellent organizational skills, attention to detail, and ability to manage multiple priorities • Self-starter mentality with ability to work independently and collaboratively • Strong problem-solving skills and process improvement mindset • Financial acumen and experience with contract management • Ability to adapt quickly to changing priorities and business needs • Customer-first approach with focus on building long-term partnerships

🏖️ Benefits

• Meaningful equity compensation in the form of ISO options • Early exercise and a 10-year post-termination exercise window