Account Manager

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Hilldrup

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1903

🚗 Transport

🤝 B2B

👥 B2C

Transport • B2B • B2C

Hilldrup is a full-service moving and logistics company that provides residential moves, employee mobility and corporate relocation, specialized warehousing, global freight forwarding, final-mile and white-glove delivery, and workplace relocation and asset management. A fourth-generation, family-owned firm since 1903, Hilldrup serves individual consumers, businesses, government and military clients across the U. S. and internationally, offering packing, storage, installation (FF&E), decommissioning, and end-to-end logistics solutions for complex moves and openings.

📋 Description

• Responsible for the end-to-end management and delivery of workplace services projects including relocations, decommissions, small buildouts, furniture installations, and other facility-related initiatives. • Serves as the primary point of contact for assigned clients and projects, overseeing planning, budgeting, scheduling, vendor coordination, execution, risk management, and project closeout activities. • Manage assigned workplace services projects from initiation through closeout, ensuring successful execution of scope, schedule, budget, and quality expectations. • Collaborate with internal teams, vendors, and stakeholders to define project scope, objectives, schedules, logistics plans, and operational requirements. • Develop and maintain project schedules, milestone tracking, and sequencing plans to support efficient project execution and alignment with contractual commitments. • Lead proactive communication across all project stakeholders, identifying risks, operational challenges, and client concerns early while implementing effective mitigation strategies. • Direct and manage vendor activities, ensuring compliance with project requirements, safety standards, building regulations, company procedures, KPIs, and client expectations. • Monitor vendor performance, project progress, and field execution activities, making operational adjustments as needed to maintain schedule and delivery objectives. • Manage project financial performance including budget tracking, forecasting, cost control, change management, and margin protection. • Review project scope changes and coordinate development, documentation, and administration of change orders to prevent scope creep and protect project profitability. • Review and approve vendor proposals, invoices, and project-related costs to ensure alignment with approved scope, pricing, and contractual requirements. • Ensure compliance with client, building, regulatory, and safety requirements, including operational procedures, insurance requirements, and risk management standards. • Participate in client meetings, internal planning meetings, and project status reviews while maintaining accurate and timely project reporting related to schedule, cost, risk, and performance. • Resolve project-related operational issues, vendor concerns, and client escalations in a timely and professional manner while protecting client relationships and company interests. • Lead project closeout activities including completion of documentation, financial reconciliation, invoice review, lessons learned, and final client deliverables.

🎯 Requirements

• Four-year degree from an accredited college or university preferred; equivalent combination of education and relevant professional experience may be considered. • Certifications such as CAPM or PMP are beneficial. • Minimum 5 years of relevant project management experience in workplace services, commercial relocations, facilities, construction coordination, or related industries. • Demonstrated experience managing multiple concurrent projects through full project lifecycle delivery. • Experience managing client relationships, vendor coordination, project financials, and operational execution. • Experience managing projects in occupied commercial, healthcare, laboratory, industrial, or operationally complex environments. • Experience overseeing vendor-led project execution and coordinating cross-functional project teams. • Experience supporting workplace relocations, furniture installations, renovations, or facility reconfigurations.