Claims Manager

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2 days ago

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Hillenbrand

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Manufacturing • Engineering • Sustainability

Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

5001 - 10000 employees

📋 Description

• Investigate customer claims and product issues, analyzing complaint data to identify trends, root causes, and opportunities for improvement. • Communicate proactively and clearly with customers regarding claim status, investigation outcomes, and resolution steps to ensure high customer satisfaction • Collaborate with engineering, sales, production, quality control, and legal teams to resolve claims effectively • Use customer claims and related investigations as a basis for refining product requirements and ensuring adherence to applicable laws and standards • Focus on reducing risk and costs for the company by implementing corrective and preventive actions, optimizing processes, and preventing recurrence of issues • Develop policies and procedures to mitigate future claims, lead root cause analyses, and drive improvement initiatives • Monitor relevant regulatory changes, interpret regional and local requirements, and maintain documentation for audits and inspections • Stay informed about evolving regulations and industry best practices to foster continuous improvement in product safety, quality, and compliance • Provide regular reports on claims trends, investigation outcomes, risk assessments, and cost-saving initiatives to management

🎯 Requirements

• Bachelor’s degree in Engineering, Management, or a related field • Proven experience in claims management, ideally in mechanical engineering or machinery industries • Strong negotiation, analytical, and problem-solving skills • Excellent communication skills in English • Ability to work under pressure and manage multiple priorities • Strong project management capabilities, with experience in coordinating initiatives effectively

🏖️ Benefits

• Diversity, equity and inclusion initiatives • Global team events