Senior Operations Analyst

November 21

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hims & hers

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Healthcare Insurance • eCommerce • Wellness

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Monitor and optimize provider response times by analyzing real-time and historical performance data across the care team network. • Develop and maintain dashboards and reports that track key metrics such as response time, provider engagement, and supply availability. • Identify operational inefficiencies or coverage gaps that contribute to delayed care, and propose data-backed interventions. • Lead deep-dive analyses using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL to uncover the root causes of performance trends. • Drive provider engagement strategies through data, feedback, and behavioral trends to improve care team responsiveness and retention. • Collaborate cross-functionally with Recruiting, Credentialing, Product, and Medical Affairs to implement optimization and engagement initiatives. • Design and run experiments or pilots (e.g., incentives, scheduling models) aimed at improving response time and engagement. • Segment the provider population and tailor engagement strategies based on tenure, specialty, activity level, and historical performance. • Track and flag high-risk providers at risk of disengagement or churn, and proactively surface insights. • Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach.

🎯 Requirements

• 6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace • Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution • Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats • Thrives and adapt in a fast-paced, high-growth and rapidly changing environment • Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members • Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats