E-commerce Customer Support Specialist

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đŸ”„ 8 minutes ago

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Logo of Hire Hangar Global

Hire Hangar Global

11 - 50 employees

Founded 2023

🎯 Recruiter

đŸȘ Marketplace

Recruitment ‱ Marketplace

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

‱ Handle customer inquiries related to products, orders, payments, returns, and exchanges ‱ Provide clear, accurate, and empathetic support via email and chat ‱ Maintain detailed ticket documentation and customer records ‱ Collaborate with Operations and Fulfillment teams to resolve issues ‱ Follow established support processes and quality standards ‱ Identify opportunities to improve customer experience and support workflows

🎯 Requirements

‱ Experience providing customer support for e-commerce or online retail businesses ‱ Strong written communication and problem-solving skills ‱ Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar) ‱ Ability to manage multiple tickets and priorities effectively ‱ Customer-first mindset with attention to detail ‱ Experience working with international customers (preferred) ‱ Familiarity with CRM or helpdesk systems (preferred)

đŸ–ïž Benefits

‱ competitive pay ‱ real growth opportunities

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