Customer Experience Specialist

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August 28

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Hireframe

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Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• We’re seeking a Customer Experience Associate based in Latin America to support our U.S. customer base. You’ll handle account access issues, payment setup, and other day-to-day support requests while ensuring every interaction is clear, friendly, and aligned with our brand voice. • This role will be working from home permanently and during U.S. CST business hours. • Assist customers with account tasks like resetting access, and setting up payments. • Provide quick, empathetic, and accurate responses via email, chat, and occasionally phone. • Troubleshoot basic service issues; escalate complex cases as needed. • Work U.S. time zones to ensure timely responses. • Suggest improvements to processes and customer experience

🎯 Requirements

• Fluent U.S. English communication — both written and spoken, with a neutral or U.S.-friendly accent. • Previous CX experience serving U.S. clients. • Tech-savvy and comfortable using customer support platforms and CRMs. • Ability to work independently and stay organized in a remote environment. • Nice to have: Telecom, wireless, or subscription service experience. • Familiarity with payment processing tools. • Experience handling both simple and complex support tickets.

🏖️ Benefits

• Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: • Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth • At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.