Customer Service Representative, 3 Month Contract

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Respond to customer emails in Gorgias across both consumer brands, aiming to clear the inbox the same day • Look up and update orders in Shopify, including order status, sizing exchanges and replacements • Track shipments and resolve fulfillment issues in the ShipBob portal • Handle warranty, damage and replacement cases end to end, following up until resolution • File chargeback claims through the Shopify chargeback app • Use existing macros and SOPs for consistent responses • Escalate unusual cases to the manager • Coordinate with the manager and team over Slack • Identify recurring issues and suggest process improvements to reduce ticket volume or response time • Meet same-day response targets and a maximum two-business-day SLA during peak periods

🎯 Requirements

• Prior experience in a customer support role, ideally for a US-based e-commerce or consumer brand • Excellent written English for clear, friendly customer emails • Comfortable working US working hours (overnight Philippines) full-time shift • Organized follow-through on open cases until they are resolved • Hands-on experience with Gorgias and Shopify preferred • Familiarity with ShipBob or other 3PL portals preferred • Experience supporting technical or warranty-backed products preferred • Process-minded approach to documenting, simplifying and automating processes • Patience with multi-step technical cases requiring ongoing follow-up • Ability to work collaboratively in a relaxed, friendly customer community and small team • Knowledge of Gorgias, Shopify, Shopify chargeback app, ShipBob and Slack • Ability to meet same-day response target and maximum two-business-day SLA

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth