Customer Service Virtual Assistant

Job not on LinkedIn

🔥 14 hours ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer inbound customer calls professionally and efficiently • Assist customers with general inquiries and service-related concerns • Provide information regarding billing, service timelines, and account matters • Explain procedures and provide guidance • Handle customer concerns professionally and empathetically • Identify issues requiring escalation and provide next steps • Process activation and deactivation requests • Assist with login and account-access queries • Document customer concerns and actions taken • Follow up on escalated concerns when required • Make outbound callbacks when necessary • Follow up on unresolved inquiries • Respond to customer emails • Maintain timely follow-up on pending concerns • Update and maintain customer information in the CRM • Perform accurate data entry and record updates • Log customer interactions, inquiries, and outcomes • Maintain organized and current customer records • Assist with routine administrative and customer service tasks • Deliver remote business support services to clients worldwide under a defined scope of work

🎯 Requirements

• Customer service or call center experience required • Inbound call-handling experience required • Strong spoken and written English required • CRM/data-entry experience required • Experience handling billing or account-related inquiries preferred • Experience processing service activations and/or deactivations preferred • Telecommunications customer service experience strongly preferred • Satellite, cable, internet, wireless, or similar industry experience is a strong advantage • Experience handling customer escalations preferred • Email-based customer support experience preferred • HubSpot experience is a significant advantage • Strong phone communication and active listening skills • Accurate data-entry skills • Ability to handle a high volume of customer inquiries • Ability to explain billing, account, and service information clearly • Ability to identify issues requiring escalation • Ability to follow established processes • Knowledge of 3CX Phone Dialer, provided by client • Knowledge of CRM/customer management systems, email platforms, and basic data-entry tools • Availability for 40 contracted hours per week, Monday through Friday • Availability to work 12:00 PM–9:00 PM EST • English language proficiency • Must operate under a Master Services Agreement and Statement of Work as an independent contractor

🏖️ Benefits

• Competitive rates • Weekly payments • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Remote work • Flexible scheduling subject to mutual agreement and client requirements