Customer Support Admin, Email, Systems

🔥 3 minutes ago

🇵🇭 Philippines – Remote

💵 A$1.5k - A$2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Pick up phone-team follow-ups within 30 minutes, including quotes and freight quotes, returns and return labels, order changes, recap emails and installation guides • Chase carriers including StarTrack, Toll, Australia Post and other freight providers • Request custom stickers, signs and other items required to fulfil customer requests • Investigate delivery issues and wrong-goods problems using carrier records, proof of delivery and warehouse information • Document findings clearly and complete the appropriate follow-up • Manage email tickets covering dispatch and tracking, returns and credits, payments and web orders • Keep tasks moving and close the loop on customer and internal requests • Review and complete AI-drafted work, correcting errors and checking accuracy • Make supplier and carrier calls when required to resolve issues • Collaborate with the phone team, warehouse and freight partners

🎯 Requirements

• Philippines-based candidate • Fast and accurate administration and data-entry skills • Clear, professional written English • Strong attention to detail • Comfortable working with ticketing systems, ERP/business systems and AI tools • Able to manage a high volume of requests without losing accuracy • Proactive and organised, with a strong habit of following tasks through to completion • Comfortable working independently in a remote environment • Reliable availability during the agreed Australian business-hours working window • Experience with Zendesk (nice to have) • Experience with Microsoft Dynamics 365 Business Central (nice to have) • Logistics, freight or warehouse experience (nice to have) • Experience working with building, plumbing or related trade products (nice to have) • Provide an example of a process made faster, simpler or more efficient in a previous role • Provide an example of an AI tool used at work and explain its day-to-day workflow use • Disclose any existing ongoing roles or client work • Reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexible time management as an independent contractor, while aligning with Australian business hours • Independent Contractor Agreement