Customer Support Specialist

Job not on LinkedIn

🕒 September 16

🇵🇭 Philippines – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hireframe

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51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Triage, respond to, and resolve inbound customer service tickets in HubSpot Service Hub • Prioritize tickets by urgency and customer impact • Meet first-response and resolution-time SLA targets • Flag and escalate tickets at risk of breaching SLAs • Handle order status inquiries, RMA/return requests, shipping questions, and account questions • Route out-of-scope issues to sales, operations, or technical support • Log every customer interaction and maintain current ticket properties and statuses • Tag tickets consistently for accurate support reporting • Maintain canned responses, snippets, and help content in HubSpot • Partner with the HubSpot Administrator & Revenue Operations Lead on ticket pipeline and property changes • Coordinate with sales and OEM contacts on customer escalations

🎯 Requirements

• Prior experience handling support tickets or customer inquiries • Ticketing system experience (HubSpot Service Hub, Zendesk, Freshdesk, or similar) is a plus • Clean, professional, empathetic written communication • Comfortable communicating by phone and in writing • Accurate and consistent data entry • Ability to manage a full queue of open tickets across multiple priorities • Willingness and ability to learn HubSpot Service Hub quickly • Prior CRM/ticketing tool experience helps but isn't required • Comfortable working in a lean, 36-person company • Ability to be the first point of contact for customers and quickly involve the appropriate person

🏖️ Benefits

• Permanent remote work flexibility • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth

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