Case Manager Assistant – Personal Injury

🔥 1 minute ago

🇨🇴 Colombia – Remote

💵 $1.5k - $1.6k / month

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting Case Managers with outstanding action items • Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress • Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the assigned Case Manager's direction • Follow up on appointment attendance and flag missed visits or treatment gaps • Request medical records, billing statements, treatment updates, and outstanding documentation from providers • Advance insurance-related follow-ups through policy searches, coverage verification, and communication with insurance adjusters • Maintain accurate notes, organized documentation, and current task updates in the firm's cloud-based case management system • Monitor pending tasks and unanswered requests, escalating concerns to the assigned Case Manager • Provide the demand preparation team with organized medical records, bills, insurance documentation, and supporting case materials • Coordinate case handoffs across Case Managers, attorneys, medical records staff, and demand preparation personnel

🎯 Requirements

• 1-3 years or more of hands-on U.S. personal injury case management experience; direct personal injury experience is required • Previous experience supporting California personal injury cases • Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients • Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims • Experience communicating with clients, medical providers, and insurance representatives • Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks • Strong organization and follow-through; ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision • Nice to have: pre-litigation experience supporting Case Managers with large caseloads • Nice to have: familiarity with California-specific personal injury concepts, including Proposition 213 • Nice to have: experience retrieving medical records, requesting billing documentation, and supporting demand preparation • Nice to have: understanding of bodily injury claims, insurance coverage verification, and policy limits • Nice to have: familiarity with cloud-based case management systems and paperless law firm workflows