Inbound Lead Intake, Customer Service Specialist

🔥 53 minutes ago

🇿🇦 South Africa – Remote

💵 $1.2k - $1.4k / month

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Handle inbound calls and inquiries from prospective and existing customers professionally and courteously. • Answer basic questions about the company’s flooring products, services, and processes. • Gather and qualify lead information, including customer needs, project details, contact information, and timelines. • Accurately enter and maintain customer and lead information in the company’s system. • Route qualified leads and customer concerns to the appropriate team member and ensure timely follow-up. • Serve as a first point of contact for prospective and existing customers. • Provide a professional and welcoming customer experience. • Capture, organize, and direct incoming opportunities to the appropriate team member for follow-up.

🎯 Requirements

• Excellent spoken English, with clear pronunciation and the ability to communicate naturally and professionally with U.S.-based customers. • 2+ years of experience in customer service, inbound sales, lead intake, receptionist, appointment-setting, or another customer-facing phone role. • Strong phone etiquette and customer service skills, including the ability to build rapport quickly and represent the company professionally. • Comfortable handling a high volume of inbound customer conversations and inquiries. • Ability to ask appropriate qualifying questions and accurately capture lead/customer information. • Strong active listening skills and ability to understand the customer's needs before routing or escalating the inquiry. • Ability to answer basic questions about company products and services after training. • Comfortable entering and maintaining lead information in a CRM, ERP, or similar business system. • Strong attention to detail and accurate data entry skills. • Ability to distinguish between qualified opportunities, general inquiries, existing-customer needs, and calls that need to be escalated. • Reliable internet connection and professional, quiet environment for customer calls. • Comfortable working during U.S. Pacific business hours. • Experience with flooring, home improvement, construction, interior design, retail, or a related service industry is a plus, not a requirement.

🏖️ Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services. • Option to withdraw up to 50% of approved earnings before payday.