Patient Sales, Lead Conversion Specialist

🔥 9 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

📈 Performance Marketing

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Own the inbound patient lead pipeline and respond to new inquiries with urgency across phone, text, and email. • Convert qualified interest into booked consultations by building trust, answering appropriate questions, and guiding prospects toward the next step. • Follow up consistently with prospects who do not book immediately using useful, personalized communication. • Build longer-term nurture relationships with prospective patients who need more time before scheduling. • Maintain a polished, reassuring phone presence with affluent and high-expectation prospective patients. • Qualify incoming leads and identify each prospective patient's decision-making stage. • Document every patient interaction, follow-up, status change, and next step accurately in the practice CRM. • Provide after-hours and weekend lead coverage for rapid inquiry response. • Support prospective patients after consultations as they consider moving forward with surgery.

🎯 Requirements

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment. • Excellent spoken and written English with a polished, professional communication style. • Strong phone confidence and experience making and receiving customer- or patient-facing calls. • Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up. • Experience managing leads across phone, email, and SMS while keeping accurate CRM records. • High emotional intelligence with the ability to establish trust quickly and communicate confidently without sounding pushy. • Ability to work independently in a remote environment while maintaining exceptional responsiveness, organization, and follow-through. • Previous experience in plastic surgery, cosmetic surgery, a med spa, aesthetics, or another elective medical service environment is nice to have. • Experience coordinating patients within a medical practice is nice to have. • Experience selling or coordinating high-ticket elective services to discerning or high-expectation consumers is nice to have. • Familiarity with Meta or Instagram-generated leads and tools such as ManyChat is nice to have. • Familiarity with the practice's CRM platform is nice to have. • A high school diploma is required. A college degree is welcomed but is not required for a strong candidate with relevant experience.