Customer Service Representative – Admin Assistant

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🕒 April 1

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information. • Process orders, returns, and refunds in accordance with company policies. • Assist in maintaining customer records and databases to ensure accurate and up-to-date information. • Coordinate with different departments to resolve customer issues and inquiries effectively. • Perform administrative tasks such as scheduling appointments, data entry, and document preparation. • Support the management team in preparing reports and analyzing customer feedback.

🎯 Requirements

• 3+ years of experience in customer service, administrative support, or related roles. • Strong written and verbal communication skills in English. • High attention to detail and the ability to manage multiple tasks simultaneously. • Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools. • Reliable internet connection and a quiet work environment suitable for remote work.

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player you'll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.