E-Commerce Inventory Recovery, Unfulfillable Specialist

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis • Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired) • Coordinate removal orders or disposal requests in line with account strategy and client SOPs • Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows • Maintain accurate records of unfulfillable unit counts, trends, and resolution actions • Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients • Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool • File and track claims with Amazon for units confirmed lost or damaged by FBA • Follow up on open claims through resolution and ensure reimbursements or replacements are received • Maintain a claims log with status, amounts, and outcomes • Reconcile shipped quantities against Amazon-received quantities for all inbound shipments • Identify and document short-receives, over-receives, and missing units • Submit research requests and claims for inbound discrepancies within Amazon's required timeframes • Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies • Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status • Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions • Track stranded inventory aging and flag units approaching long-term storage fee thresholds • Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units • Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps • File manual reimbursement cases through Seller Central or via third-party audit tools as applicable • Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly.

🎯 Requirements

• 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central) • Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management • Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management • Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs • High attention to detail and ability to manage multiple cases and SKUs simultaneously • Comfortable working independently with minimal supervision in a remote environment • Strong written communication skills in English — able to write clear Seller Support cases and internal status updates • Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators) • Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims • Experience working with multiple seller accounts or in an agency/managed services environment • Background in eCommerce operations, supply chain, or logistics • Experience building SOPs or process documentation for inventory exception workflows

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.