Shop and Marketplace Operations Specialist, VA

Job not on LinkedIn

🔥 3 minutes ago

🌐 Colombia, Argentina, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇸🇻 El Salvador – Remote 🇨🇱 Chile – Remote 🇭🇳 Honduras – Remote 🇵🇪 Peru – Remote

💵 $1.4k - $2k / month

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lago

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Lago is a recruitment service that connects digital marketing agencies and businesses with top-tier global talent from emerging markets. Since 2015, Lago has specialized in providing remote staffing solutions, offering roles such as virtual assistants, social media managers, and customer support representatives. The company aims to empower both agencies and talented professionals by facilitating rewarding job opportunities while enabling businesses to grow efficiently and cost-effectively.

📋 Description

• Monitor TikTok Shop account health, performance metrics, policy violations, listing takedowns, product and IP flags, and warnings. • Draft, submit, and follow up on appeals for listing violations, product qualification issues, and shop-level actions. • Prepare brand authorization and product qualification applications and maintain authorization records. • Maintain violation, appeal, outcome, and root-cause logs; escalate threats to shop standing. • Manage return and refund requests, including refund-only, partial-refund, disputed, accepted, and rejected returns. • Coordinate with the returns processor and fulfillment teams on Amazon MCF and Fulfilled by TikTok order issues. • Create and maintain TikTok Shop apparel and footwear listings, including titles, descriptions, variants, images, size charts, attributes, pricing, and shipping templates. • Align TikTok Shop listings with Amazon catalog SKUs using the UPC-based product map. • Create and maintain Shein and Shopify listings and process Stadium Goods dropship orders through Shopify. • Handle marketplace customer messages, returns, account health, violations, appeals, order status, and tracking. • Run inventory sync checks, document SOPs with Loom walkthroughs, and receive training on promotions, affiliate samples, and Shopify launch setup. • Deliver weekly operations summaries and maintain violation, returns, and listing trackers for leadership review.

🎯 Requirements

• 1+ years of hands-on experience operating a TikTok Shop (US market) from the seller side in Seller Center; creator-side or affiliate-only experience does not qualify on its own. • Direct experience filing appeals for TikTok Shop listing violations or shop-level actions. • Direct experience working the TikTok Shop returns and refunds queue, including disputing returns and handling partial refunds. • Hands-on experience creating and maintaining TikTok Shop listings with multiple variants, images, attributes, and shipping templates. • Organized and reliable with recurring queues, daily checklists, logs, and deadlines. • Comfortable in Google Sheets, including filters, lookups, and basic formulas. • Excellent written English. • Strong working proficiency with AI tools, especially Claude; experience using AI for appeals, customer responses, listing copy, and procedure documentation. • Nice-to-have: Amazon Seller Central experience. • Nice-to-have: Experience with multichannel listing tools such as 4Seller and Amazon Multi-Channel Fulfillment or Fulfilled by TikTok. • Nice-to-have: Familiarity with TikTok Shop affiliate operations or Euka and FastMoss. • Nice-to-have: Experience selling branded athletic apparel or footwear and handling brand authorization or proof-of-purchase requirements. • Nice-to-have: Seller-side experience on Shein. • Nice-to-have: Shopify admin or retail-partner dropship fulfillment experience. • Familiarity with TikTok Shop Seller Center, Shein Seller Center, Shopify admin, 4Seller, Amazon Seller Central, Google Sheets and Drive, Slack, Asana, Gmail, Loom, and Claude.

🏖️ Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. • Claude Pro account provided. • Confidentiality and Non-Circumvention Agreement as part of the recruitment process.

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