Phone Numbers Operations Specialist

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Support Twilio’s Porting and Hosting Operations within the Global Number Management team • Manage inbound porting requests accurately and urgently to ensure seamless phone-number transitions and hosted services • Collaborate with engineers, support agents, product managers, and carrier partners • Share operational insights, documentation, and solutions with peers and partner teams • Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage • Keep internal knowledge bases and documentation up to date • Follow industry and regulatory standards for number portability and telecom compliance • Protect customer data and make ethical decisions involving sensitive porting and routing scenarios • Identify recurring issues and inefficiencies and improve workflows, tooling, or automation • Exceed SLAs and optimize operational quality and efficiency

🎯 Requirements

• 2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA, or related customer service areas • Bilingual: Spanish and English proficiency • Strong organizational skills and ability to manage detailed processes with accuracy • Basic data analysis using Excel/Google Sheets, SQL, or automation tools • Structured thinking • Basic AI prompting and workflow building • Excellent verbal and written communication with internal and external partners • Comfort working with ticketing systems such as Excel, Zendesk, and JIRA, spreadsheets, and internal platforms • Ability to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally • Customer-centric mindset with strong attention to detail and a proactive attitude

🏖️ Benefits

• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support • Remote-first work environment