Bilingual Operations Manager – English, Spanish

🔥 12 hours ago

🌐 Colombia, Mexico, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇪🇨 Ecuador – Remote 🇨🇱 Chile – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mangone Law Firm, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

🌍 Social Impact

👥 B2C

Legal • Social Impact • B2C

Mangone Law Firm, LLC is a legal firm that specializes in helping individuals regularize their immigration status in the United States. The firm, led by attorney Auguy Mangone, offers personalized services to those who have suffered harm or could be at risk if they return to their home countries. Mangone Law Firm focuses on humanitarian aid, such as facilitating family reunification and offering various visa options, including T visas for victims of abuse, VAWA visas for those experiencing extreme cruelty, U visas for victims of certain crimes, and Juvenile visas for minors who have been abandoned, abused, or neglected. The firm prides itself on providing flexible payment plans, confidentiality, and a supportive approach throughout the immigration process.

📋 Description

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process. • Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free. • Drive team growth, raising both the quality of the work delivered and overall productivity. • Set and track operational metrics and KPIs, adjusting processes based on results. • Collaborate closely with Onboarding, Review, Verification, Paralegals, Attorneys, and other departments to ensure consistency and efficiency across the operation. • Propose and implement process improvements that strengthen the operation over the medium and long term.

🎯 Requirements

• At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.). • Experience in the immigration or legal field is a big plus, though not required. • Bilingual (English-Spanish). • Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client. • Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks. • Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage. • Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions. • Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.

🏖️ Benefits

• Ongoing professional development to keep growing your skills and advancing your career. • A dynamic, challenging work environment where your talent will be recognized and rewarded. • The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States. • Paid Time Off after twelve months.