Dispatcher, CSR – Service Titan

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🔥 6 minutes ago

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Schedule and dispatch technicians for service calls using ServiceTitan • Monitor technician schedules, job status, and daily routing • Adjust schedules in real time based on call volume, emergencies, and availability • Ensure efficient utilization of technicians and timely service delivery • Answer inbound calls and assist customers with scheduling and inquiries • Provide appointment confirmations, updates, and follow-ups • Communicate clearly with customers regarding service windows and expectations • Maintain a professional and friendly tone in all customer interactions • Enter and update job information accurately in ServiceTitan • Track job statuses and ensure proper documentation is completed • Coordinate with field technicians, supervisors, and service managers • Assist with call tracking, notes, and service records

🎯 Requirements

• Prior experience as a Dispatcher or CSR in a service-based environment • Hands-on experience with ServiceTitan (highly preferred) • Availability to work four 10-hour shifts, Saturday through Tuesday