Practice Administrator / Director of Operations

Job not on LinkedIn

🕒 February 19

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Remote Raven

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Oversee day-to-day operations for both practice locations • Ensure smooth workflow, scheduling efficiency, and patient flow • Develop, implement, and monitor operational policies and procedures • Ensure both locations are properly staffed and operating efficiently • Oversee equipment and medical supply procurement and maintenance • Oversee the DME (CPAP) department, staff, and operational performance • Develop and manage the practice budget, forecasting, and reporting • Oversee billing and coding operations to ensure accuracy and compliance • Monitor accounts receivable and payable; improve collections and reduce aging • Conduct regular financial reviews and present findings to the physician owner • Identify and implement strategies to improve profitability and reduce costs • Ensure compliance with HIPAA, OSHA, CMS guidelines, and applicable regulations • Maintain privacy and security standards for patient information • Conduct routine audits and ensure readiness for inspections and reviews • Implement safety protocols and ensure staff are trained on procedures • Identify risk areas and drive corrective action plans • Ensure a high standard of patient service and satisfaction • Address patient complaints and operational issues promptly and professionally • Ensure patient records are accurate, confidential, and compliant • Implement feedback systems to continuously improve patient experience • Recruit, train, and supervise administrative and support staff • Provide leadership oversight for sleep lab operations and support staff • Conduct performance evaluations and coach staff for improvement • Lead staff meetings and maintain strong internal communication • Build staffing plans to ensure appropriate coverage at both locations • Foster a positive, accountable culture focused on quality and teamwork • Partner with the physician owner to develop long-term strategic goals • Identify opportunities for expansion, new services, and partnerships • Monitor industry trends in sleep medicine and operational best practices • Support marketing and growth strategies to attract and retain patients • Oversee EHR and practice management system effectiveness • Ensure staff are trained on systems and workflows • Identify opportunities to improve efficiency through technology and automation • Support implementation of new tools and operational reporting systems

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field • 5+ years of experience in medical practice management or healthcare operations • Strong knowledge of healthcare regulations (HIPAA, OSHA, CMS) • Experience managing financial operations including budgeting and revenue cycle • Proven leadership experience managing teams and performance • Strong communication, organization, and problem-solving skills • Proficiency with EHR systems, practice management software, and Microsoft Office

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