rrreefs
B2B • Recruitment • eCommerce
rrreefs is a recruitment agency specializing in connecting creative professionals, like designers and video editors, from the Philippines with businesses looking to hire top talent at reduced costs. They provide a comprehensive vetting process to ensure that only highly skilled candidates, typically with 5-10 years of experience, are presented to companies, helping to fill roles quickly—often within 14 days. With a focus on transparent pricing and a satisfaction guarantee, rrreefs aims to streamline and optimize the hiring process for marketing and creative agencies.
Customer Success Manager
Job not on LinkedIn
September 10
rrreefs
B2B • Recruitment • eCommerce
rrreefs is a recruitment agency specializing in connecting creative professionals, like designers and video editors, from the Philippines with businesses looking to hire top talent at reduced costs. They provide a comprehensive vetting process to ensure that only highly skilled candidates, typically with 5-10 years of experience, are presented to companies, helping to fill roles quickly—often within 14 days. With a focus on transparent pricing and a satisfaction guarantee, rrreefs aims to streamline and optimize the hiring process for marketing and creative agencies.
📋 Description
• Drive client retention and expansion for a scaling B2B company • Own the complete customer lifecycle from onboarding through renewal and expansion • Manage a portfolio of key accounts ensuring they achieve desired outcomes • Identify and act on growth and account expansion opportunities • Work directly with client teams and present to business owners and senior stakeholders • Collaborate within an integrated revenue team with access to senior leadership • Meet retention targets (goal: 95%+ client retention) and contribute to account expansion revenue • Participate in training and support provided by Reef and engage with the customer success community
🎯 Requirements
• Excellent spoken and written English • 3+ years experience in customer success or account management roles • Proven track record of managing client relationships and driving renewals • Comfortable presenting to business owners and senior stakeholders • Strong problem-solving and consultative communication skills • Fast and reliable internet connection • Own laptop or desktop suitable for the role • Quiet working environment • Good quality microphone or headset
🏖️ Benefits
• Competitive salary with uncapped commission structure for high achievers • Direct employment with established, rapidly growing company agency • Growth potential as the company scales to higher revenue targets • Access to other job opportunities through Reef.
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🇵🇭 Philippines – Remote
💰 Private Equity Round on 2021-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success