Bilingual Client Success Manager, ENG/FR

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🕒 March 11

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Hook + Ladder Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Hook + Ladder is a digital marketing agency that works with established brands who have proven their product/market fit but need help capturing or stealing new market share.

📋 Description

• Architect the franchise marketing playbook: Partner with leadership to shape our franchise development offering. • Lead as a strategic advisor: Be the primary strategic partner for C-suite stakeholders, Regional VPs, and Brand Managers. • Conduct a high-performance execution engine: Lead a cross-functional squad of global specialists in content, design, performance, and automation. • Own your portfolio growth & retention: Own the health and expansion of your client portfolio. • Master the pivot: In QSR and franchise development, priorities shift fast.

🎯 Requirements

• You're fully fluent in Quebecois French and English (comfortable leading client calls, writing emails, and presenting in both languages without hesitation). • 2+ years owning or leading client relationships for franchise or restaurant brands. • Marketing agency experience. • You have 3+ years in Client Success, Account Management, or a strategic client-facing role at a marketing agency. • You can manage multiple brands and stakeholders without losing the thread. • You're organized, detail-oriented, and you follow through. • You're a confident communicator who can present to executives and build genuine relationships. • You're comfortable with project management tools and can keep complex workflows on track.

🏖️ Benefits

• Build a vertical from the ground up: Be the driver of our Franchise Development offering. • High accountability, high reward: You'll own strategic outcomes for some of Canada's fastest-growing restaurant brands. • Elite autonomy, zero micromanagement: You'll have full ownership of your client relationships and a world-class execution team at your back. • Accelerated professional mastery: You'll work alongside global specialists in performance marketing, automation, and creative strategy. • A clear path to senior leadership: We're looking for our future Directors and VPs. • Remote-First, Flexible PTO: We care about results, not hours or location.