Client Success Manager

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Hook + Ladder Digital

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Hook + Ladder is a digital marketing agency that works with established brands who have proven their product/market fit but need help capturing or stealing new market share.

11 - 50 employees

📋 Description

• Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. • Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies. • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. • Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint. • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. • Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.

🎯 Requirements

• 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment. • Bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline. • 1+ years of experience serving restaurant or hospitality clients. • Fluent in English (C1+) , both written and spoken. • Deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning. • Hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com. • Organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.

🏖️ Benefits

• Profit-sharing program — When you win, we win! We give our team a stake in the outcome. • Flexible PTO (Yep, really.) • 100% Remote – Work from anywhere. • Tons of Autonomy – We trust you to own your work.