District Services Manager

🔥 1 minute ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Play a pivotal role in driving Services sales growth by cultivating a partnership between Service Providers and the Home Services organization. • Oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination. • Ensure alignment with business goals, service standards, and compliance expectations through partnership review process. • Research and review customer feedback to identify service improvement opportunities. • Prioritize and ensure timely resolution of Customer Care cases, partnering with Service Providers to meet service level agreements. • Conduct Partnership Reviews and regular check-ins with Service Providers to assess performance and ensure compliance. • Prospect, evaluate, and onboard new Service Providers.

🎯 Requirements

• Must be 18 years of age or older. • Must be legally permitted to work in the United States. • Knowledge or experience in the retail store environment, home improvement industry or general construction industry. • Experience in residential remodel project management. • Demonstrated project management skills. • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. • Excellent written and verbal communication skills. • Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. • Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development