Customer Quality Manager

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🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $109.1k - $171.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Ventura Foods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

B2B • Food & Beverage • Manufacturing

Ventura Foods is a company that specializes in the production and manufacturing of high-quality food products, focusing on culinary solutions for various sectors. They are involved in operations that include manufacturing, engineering, quality assurance, and supply chain management, with a commitment to employee development and customer satisfaction. The company is also dedicated to maintaining a high standard of operations through research and development, ensuring innovation in their offerings.

📋 Description

• Responsible for key customer account support from quality assurance perspective: Commercialization process, documentation fulfillment, expectations & policy review, plant audit preparation, coordination of internal resources, escalation of risks, and complaints management. • Monitor and evaluate appropriateness of responses by facility QA teams, communicate and resolve urgent issues that arise in the system both internally and externally, and track and trend data from the system. • Partner with Customer Service department on opportunities for improvement in both process and technology. • Become a subject matter resource of the Case Management (Service Cloud) system. • Engage and represent the quality assurance department with the commercial team and customers' quality assurance counterparts on a regular basis to support Customer Experience initiatives. • This includes customer meetings, customer scorecarding, sensory cuttings, plant visits & audits, business reviews, and other associated activities. • Partner with and at times lead & coordinate personnel from various internal departments to drive improvements, resolution, and provide key updates to leadership and key customers.

🎯 Requirements

• Minimum of a B.S. in a Technical science degree (i.e. Food Science, Food Technology, Biology, etc.) and/or equivalent experience • Minimum of 5 years experience in Quality Management within the food industry • 3-5 years of supervisory and management experience • Complete understanding of FSMA, FDA 21 CFR, and USDA FSIS Directive policies • HACCP, HARPC, GMP, and Sanitation programs • Food microbiology knowledge and technical knowledge of thermal processing and acidified foods a plus • Excellent communication and influencing skills.

🏖️ Benefits

• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees • Profit Sharing and 401(k) matching (after eligible criteria is met) • Paid Vacation, Sick Time, and Holidays • Employee Appreciation Events • Employee Assistance Programs