Field Director

Job not on LinkedIn

🔥 16 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🔴 Lead

👔 Director

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM) across a multi-district geographical services area. • The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. • The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans. • Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity. • Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. • Responsible for handling escalated customer issues in partnership with field leadership. • Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. • Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. • Identify opportunities and implement appropriate game plans for improvement. • Ensure safety standards are in compliance with THD, state, and federal regulations. • Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience. • Optimize diverse talent through a demonstrated commitment to equal employment opportunity. • Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.

🎯 Requirements

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Demonstrated proficiency in predictive modeling, data mining and data analysis • Ability to draw accurate conclusions from financial documentation • Excellent written and verbal communication skills • Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training • Experience in a retail environment, home improvement industry or general construction industry • 5+ years of relevant professional work experience • People management experience with multi-unit or geographically dispersed teams • Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives • Experience adopting new technologies and applying to business applications • Experience evaluating and establishing strategies for multiple locations • Strong communication and interpersonal skills • Strong business and financial acumen.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities