Flooring Sales Specialist

🔥 2 hours ago

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Works with Home Depot Associates and service providers to coordinate sales and appointment completion • Calls customers to review products and set appointments • Responsible for providing consultative customer service and an effortless sales experience by phone • Builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements • Generates sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas • Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting • Calls customers throughout the process (i.e., before sale and after the sales process to close on Service Agreements and set new appointments) • Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot • Verifies product and appointment accuracy and sets accurate expectations for the customer experience

🎯 Requirements

• Must be at least 18 years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills