Inside Sales Support Representative – Plumbing, Electrical

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. • Completes assignments timely and efficiently. • Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. • Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. • Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. • Owns projects from end to end, ensuring that the managed account customer is the focal point of the process. • Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.

🎯 Requirements

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Working knowledge of Microsoft Office Suite • Working knowledge of presentation software (e.g., Microsoft PowerPoint) • Demonstrated ability to collaborate and work effectively with cross-functional teams • Demonstrated project management skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills • Previous customer service or retail sales experience; home improvement trades specific • Knowledge of local building codes; Home Improvement specific. • Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external • In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.