Customer Support Representative

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dockwa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

SaaS • B2B

Dockwa is a marina management software platform that helps marinas and marina operators run their businesses more efficiently by centralizing reservations, digital contracts, billing/payments, point-of-sale and fuel dock operations, inventory and slip/space management, CRM, and revenue tools. The platform connects marinas with boaters via an online booking and leads network, offers mobile apps, integrations, and reporting to grow occupancy, streamline operations, and improve guest experience.

📋 Description

• Own inbound support across email, phone, and chat, consistently hitting or exceeding response time targets • Diagnose and resolve complex software issues; escalate to Product and Engineering with clear, well-documented context • Maintain expert-level product knowledge across all Dockwa modules, including new releases • Support customers through accounting workflows, financial reconciliation, and payment-related issues with confidence • Troubleshoot integrations between Dockwa and third-party accounting platforms (QuickBooks, Xero, etc.) • Build trust with marina operators and boaters through clear, patient, technically credible communication • Identify patterns across support interactions and surface actionable insights to Product, CS, and Sales • Partner with account owners on expansion or engagement opportunities surfaced through support • Contribute to internal documentation, knowledge base, and process improvements that raise the team's collective capability

🎯 Requirements

• 2+ years in customer support, ideally supporting a software product or technical platform • Experience with accounting, financial workflows, or payment systems -- either in a support context or as a power user • Familiarity with accounting integrations (QuickBooks, Xero, or similar) is a strong plus • Exceptional written and verbal communication -- clear, professional, and precise under pressure • Strong technical aptitude: you diagnose before you escalate, and you document what you find • Comfortable working across helpdesk, CRM, and support tooling; quick to learn new systems • Pattern recognition -- you notice when the same issue surfaces twice and you do something about it • High ownership orientation: you follow issues to closure and don't let things fall through the cracks • Genuine curiosity about the marine industry or waterfront business operations is a plus