Customer Support Specialist – Experienced

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🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Brushfire

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

Event Management • SaaS • B2B

Brushfire is a comprehensive event management platform that facilitates online and in-person ticketing, registration, and virtual events. It is trusted by over 30,000 events annually, providing solutions for ticketing, registration, event apps, and management for a range of events from small gatherings to large festivals. The platform offers customizable event pages, virtual streaming capabilities, and custom apps to enhance attendee engagement. Brushfire is known for its user-friendly interface, responsive customer support, and flexible pricing options that include no startup or annual fees, giving event organizers control over ticketing costs. It serves various organizations, including nonprofits, churches, and corporations.

📋 Description

• Providing email, phone, video meeting, and chat-based support for our clients • Create, edit, and manage events according to client requests and established best practices • Troubleshoot and diagnose technical issues related to event setup, payment processing, seating configurations, and integrations with third-party tools (CRMs, email platforms, streaming services, etc.) • Interpret and communicate basic reporting data and analytics to help clients optimize event performance • Review and QA event builds for technical accuracy before go-live, including seating maps, ticketing rules, discount codes, and capacity logic • Document bugs, unexpected platform behaviors, and feature requests with sufficient technical detail to hand off to the engineering or product team • Support clients in embedding Brushfire widgets and checkout flows into their own websites • Participate in internal testing of new features before release and provide structured feedback from a customer perspective • Participation in weekend support on-call rotation • Facilitate online training • Promote platform features and functionality that are underutilized or present the opportunity for additional revenue • Basic graphic design skills for image resizing, editing, etc., in Adobe Photoshop or a similar program • Provide on-site support and training for event check-in • Support customer use and implementation of Brushfire mobile apps • Assist in training new support team members

🎯 Requirements

• 4-5+ years of experience in SaaS support • Bachelor’s degree preferred (or equivalent industry experience) • Proven creative problem-solving approach and strong analytical skills • Experience with Zendesk Support and/or HubSpot Service • Competency with Adobe Illustrator • Quiet and dedicated space to work at home during regular business hours • Alignment with our organization’s values

🏖️ Benefits

• Full health insurance coverage (medical, dental, vision, and life) • Company-sponsored (and matched) retirement plans • Unlimited PTO • Flexible hours