Customer Support Agent

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RRS Group & Co

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏠 Real Estate

🤝 B2B

💰 $1.9G Private equity on 2024-03

Real Estate • B2B

RRS Group & Co. is a global integrated design and real estate services firm with more than 28 years of industry experience and a team of about 6,000 professionals across LATAM and Asia. The company provides architectural design, comprehensive real estate solutions (acquisition, development, leasing, operations), strategic acquisitions, and technology integration services, with a strong emphasis on sustainability, resource efficiency, community impact, and health-focused environments. RRS Group & Co. serves corporate and institutional clients, delivering strategic, sustainable, and high-performing built-environment solutions.

📋 Description

• Provide resident support via chat and email, ensuring timely and professional responses • Serve as the primary point of contact through the resident portal • Receive, log, and manage maintenance requests, coordinating with internal teams for resolution • Handle resident issues related to apartments, including complaints and service inquiries • Address and resolve billing-related concerns with accuracy and clarity • Document all interactions and cases within CRM systems • Utilize SAP and internal tools to track, update, and manage service requests • Follow up with residents to ensure full resolution and satisfaction • Escalate complex issues to the appropriate departments when necessary • Maintain high standards of response time, quality, and customer satisfaction

🎯 Requirements

• Proven experience in customer support, customer success, or helpdesk roles • Experience handling chat and email-based support • Hands-on experience with SAP and CRM platforms • Strong written and verbal communication skills • Bilingual proficiency (preferred/required depending on region) • Ability to multitask and manage a high volume of inquiries

🏖️ Benefits

• Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • Recognition programs for seniority, behavior, leadership, moments of life. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life. • Family benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life.