Associate Communications Partner – Customer Service and Experience

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🔥 1 minute ago

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Create content, write and edit SOPs, and enhance messaging to engage our internal customers. • Serve as a key resource for our Customer Service and Experience team members with knowledge of handling customer calls, emails, and chats effectively. • Support one-call resolution, and reduce customer effort. • Assess potential impacts on customers and representatives when developing new programs or updating existing procedures to support all QVC Group Customer Service and Experience divisions and departments. • Complete assigned projects and tasks that support Customer Service and Experience programs, promotions and procedures.

🎯 Requirements

• Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework. • Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms • Comfortable using AI as an aid in writing, editing, and completing communications • Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management • Demonstrated project management skills.

🏖️ Benefits

• competitive compensation • paid time off • an employee assistance program • parental leave • paid volunteer hours • amazing company discounts • health care benefits starting on day 1 • 401(k) • tuition reimbursement benefits