Customer Experience Specialist

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🕒 March 26

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Marketlab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

☁️ SaaS

🤝 B2B

SaaS • B2B

Marketlab is a web-focused software company that develops website integrations and frontend components, such as third-party iframes and widgets, used to deliver marketing, analytics, or customer-engagement functionality. The provided CSS snippet shows styling for embedded frames, indicating Marketlab works with client-side web integrations and web app UX. Marketlab likely provides software tools or integrations delivered to other businesses for embedding advanced features on websites.

📋 Description

• Consistently exceed all customer expectations. • Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution. • Resolve all customer complaints/issues with a sense of urgency. • Multi-task across multiple platforms and conversations, prioritizing phone calls. • Thorough communication with internal partners and customers.

🎯 Requirements

• One or more years of related experience and/or training in an office environment. • Self-directed in completion of daily work and the ability to multi-task. • Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers). • Proficient in using Microsoft Office (Word, Excel, Outlook).

🏖️ Benefits

• Paid parental leave • Scholarship reimbursement • 401k match • Benefits effective day one of employment • Paid short term disability leave • Flexibility with work from home • Generous PTO policy that starts on day one • Paid holidays • Health and wellness program • Employee discount program within our family of companies