Windquest Group
11 - 50 employees
Founded 1988
💸 Finance
🛒 Retail
🧘 Wellness
Finance • Retail • Wellness
Windquest Group is a family-owned investment firm headquartered in Grand Rapids, Michigan that invests in companies across a diverse set of industries, including consumer products, manufacturing, wellness, food & beverage, and hospitality-centric experiences. The firm focuses on supporting entrepreneurs and innovations that aim to make the world better, backing businesses with capital and expertise while emphasizing fresh ideas and operational improvement.
Customer Experience Specialist
Job not on LinkedIn
🕒 March 26
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Windquest Group
11 - 50 employees
Founded 1988
💸 Finance
🛒 Retail
🧘 Wellness
Finance • Retail • Wellness
Windquest Group is a family-owned investment firm headquartered in Grand Rapids, Michigan that invests in companies across a diverse set of industries, including consumer products, manufacturing, wellness, food & beverage, and hospitality-centric experiences. The firm focuses on supporting entrepreneurs and innovations that aim to make the world better, backing businesses with capital and expertise while emphasizing fresh ideas and operational improvement.
📋 Description
• Consistently exceed all customer expectations. • Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution. • Resolve all customer complaints/issues with a sense of urgency. • Multi-task across multiple platforms and conversations, prioritizing phone calls. • Thorough communication with internal partners and customers.
🎯 Requirements
• One or more years of related experience and/or training in an office environment • Self-directed in completion of daily work and the ability to multi-task. • Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers). • Proficient in using Microsoft Office (Word, Excel, Outlook).
🏖️ Benefits
• Paid parental leave • Scholarship reimbursement • 401k match • Benefits effective day one of employment • Paid short term disability leave • Flexibility with work from home • Generous PTO policy that starts on day one • Paid holidays • Health and wellness program • Employee discount program within our family of companies
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