Customer Experience Specialist

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🕒 March 24

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Handle inbound calls to file new claims and assist customers with existing claim inquiries. • Gather, review, and enter claim information accurately to ensure timely assignment and setup. • Manage a queue of administrative tasks and service-level commitments efficiently. • Review, organize, and upload incoming electronic mail and documents to the correct claim files. • Prepare standard correspondence, such as acknowledgment letters and claim closure documents. • Partner closely with claims adjusters to ensure they have complete and accurate information.

🎯 Requirements

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization. • Excellent verbal and written communication skills with a focus on empathy and professionalism. • Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines. • High attention to detail and accuracy in data entry and documentation. • Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want.