TopView Group
201 - 500 employees
Founded 2012
🚗 Transport
Tourism • Entertainment • Transport
TopView Group is a premier sightseeing company offering hop-on hop-off bus tours in New York City. With over 40 bus stops near major attractions, they provide a unique way to explore the city at your own pace. Their services include multi-day passes, narrated tours in multiple languages, and exclusive features like a live map for bus arrivals and a range of cruise options, ensuring a memorable experience for tourists.
Customer Service Representative
🔥 2 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
TopView Group
201 - 500 employees
Founded 2012
🚗 Transport
Tourism • Entertainment • Transport
TopView Group is a premier sightseeing company offering hop-on hop-off bus tours in New York City. With over 40 bus stops near major attractions, they provide a unique way to explore the city at your own pace. Their services include multi-day passes, narrated tours in multiple languages, and exclusive features like a live map for bus arrivals and a range of cruise options, ensuring a memorable experience for tourists.
📋 Description
• Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK • Assist customers with bookings, changes, and general inquiries • Manage high-volume escalations with professionalism and confidence • Follow company policies and escalation protocols • Accurately document interactions in Zendesk (or similar CRM) • Work in a fast-paced, high-volume environment
🎯 Requirements
• Must be available for overnights, weekends, and holidays • Must have a reliable computer, internet, and headset • Must have a quiet workspace • Must be dependable — attendance and punctuality are critical • Bilingual is a plus (English and Spanish)
🏖️ Benefits
• Fully remote position (equipment not provided) • High-volume environment — must be comfortable handling back-to-back interactions • Opportunities for part-time and full-time schedules
Apply NowSimilar Jobs
🔥 2 minutes ago
Customer Success Agent providing support through chat and email for resident inquiries and maintenance requests. Collaborating with internal teams to ensure prompt resolution and high resident satisfaction.
🇺🇸 United States – Remote
💰 $1.9G Private equity on 2024-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🔥 1 hour ago
Remote Customer Service Agent providing empathetic phone support for healthcare client. Responsibilities include assisting providers, monitoring AI performance, and achieving KPIs.
🇺🇸 United States – Remote
💵 $19 / hour
💰 Venture Round on 2017-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🔥 1 hour ago
Partner Support Specialist providing operational assistance and support to various partner types for Celero Commerce. Managing inquiries and collaborating with internal teams for resolutions.
🇺🇸 United States – Remote
💵 $60k - $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🔥 1 hour ago
Sales Support Representative driving growth in North America through lead generation and supporting field sales. Engaging in various sales-related activities and attending trade shows.
🇺🇸 United States – Remote
💵 $55.5k - $65k / year
💰 Post-IPO Debt on 2023-08
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🔥 1 hour ago
Associate Customer Service Communications Partner helping HSN shape internal communications and enhance team engagement. Facilitating clarity through effective messaging and supporting various customer service initiatives.
