Customer Support Manager

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $1 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Breeze Designs Unlimited, LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1987

🏠 Real Estate

Real Estate • Construction • Architecture

Breeze Designs Unlimited, LLC is a company specializing in providing high-quality construction plans and architectural designs to contractors and property managers. Founded by Keith Greenawalt, who has been delivering construction plans since 1987, the firm utilizes AutoCAD software to produce detailed floor plans, sectional details, 3D renderings, and structural calculations. Their services range from small to large-scale projects, including wood decks, house additions, kitchens, baths, and complete housing developments, as well as commercial space planning and ADA compliance. Breeze Designs Unlimited focuses on delivering affordable construction plans to small and mid-sized contractors while maintaining low overhead costs. The company also specializes in solar design and installations, ensuring projects meet zoning and permit requirements. Their expertise extends to providing township approvals, contractor services, and home renovation plans, creating bespoke plans for each client to visualize their project before construction begins.

📋 Description

• Lead and manage the customer support team across all channels (email, Instagram DMs, support platforms) • Ensure the team delivers fast, accurate, and high-quality responses • Set clear standards, workflows, and expectations for the support team • Monitor team performance (response time, resolution rate, customer satisfaction) • Train, guide, and improve team members continuously • Identify weak points in the team and fix them (process, people, or tools) • Handle escalations and complex customer cases • Build and optimize support systems, templates, and automations • Implement and manage AI-driven support solutions where relevant • Work closely with operations, logistics, and fulfillment to resolve issues efficiently • Maintain a premium and consistent GUAPI brand tone across all communication

🎯 Requirements

• Proven experience managing a customer support team (preferably in e-commerce or fashion) • Strong leadership and people management skills • Ability to build systems and processes, not just execute tasks • High level of organization and accountability • Strong decision-making and problem-solving ability • Clear and professional communication skills • Comfortable with tools like Shopify, Gorgias, or similar platforms